If you can’t check out or the “place order” button isn’t working, please consider the following suggestions:

• If your checkout is a little grayed out, it usually means you may have some information missing.
• If this doesn’t resolve your issues, using a different device/browser may help. Our website is designed to work with Internet Explorer, but if you’re using an older version of Internet Explorer, sometimes certain aspects of checkout won’t display or function properly.
• You can also try and check out using PayPal to see if that helps.
  Lastly, some of these tried-and-true fixes may resolve the problem:
• Clear your browser cache.
• Make sure your web browser is up to date and that JavaScript is enabled.
• Try a new web browser altogether (we recommend Google Chrome or Firefox).
• Temporarily disable any antivirus or ad-blocker Refund Policy you’re running.

If you’re still having trouble, use the “Contact” link at the top of the page and we’ll investigate further.

You will receive an e-mail that confirms that your order has been processed successfully

Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there. The order confirmation should be sent right away, but there can be a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.

Yes, they are. Please consider that in case of discrepancy between the information contained in the printed materials and the website, this latter shall prevail.

If you need to receive an invoice, you can ask for that in check-out page during the purchasing process.

You can pay with PayPal or using the compatible credit indicated in check out page.

If your credit card was rejected, please consider the following suggestions:

• You met your credit limit
• Verify the payment information (credit card number, expiration date or security code)
• If you are still having trouble, please consider using a different way to pay or use the “Contact” link at the bottom of the page.

If you need to cancel an order, please contact us at [email protected]

It only takes a few days, or less, for the customer to receive credit for the refund. Many banks especially on Debit cards hold the authorization for 48 hours to allow for the vendor to submit it.